Outlook 2010

Outlook 2010 Delegate Access (Calendar, Tasks, Inbox, Contacts, Notes, Journal)

By : Sean Brown |April 11, 2012 |Microsofft Exchange Server, Microsoft Office |5 Comments

Important Information

 

Problem

Your delegate can see assigned items and, depending on the permissions you grant, can create and respond to messages, meetings and contacts on your behalf.

There are three types of delegates:

  • Editor – An editor can make changes to your calendar. When you make someone an editor, you can decide to have that person receive meeting-related emails sent to you. An editor can create meetings on your behalf, as well as accept and decline meeting requests on your behalf.
  • Author - An author can create meetings on your calendar, but cannot make any other changes. An author is less powerful than an editor.
  • Reviewer - A reviewer can view your calendar, but cannot make any changes to it. A reviewer has the least permissions.

Resolution

Outlook 2010


Affected Products

Outlook 2010

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Outlook Can’t Create File, Check your permissions

By : Sean Brown |January 16, 2012 |Microsoft Office, Microsoft Windows |6 Comments

Problem

I ran across an interesting issue today. A call was escalated to me regarding a user who was having problems with Outlook 2010 and it’s ability to preview a .PDF attachment in the reading pane. If the user single-clicked (preview) the file or double-clicked (open) the file, they were prompted with a dialog as follows:

[error]Can’t Create File:. Right-Click the folder you want to create the file in, and then click properties on the shortcut menu to check your permissions for the folder. [/error]

Typical Microsoft has to make things extremely hard by hiding the root cause of the problem with complex terminology and general error messages that [typically] don’t give the admin and useful information. Once you understand how Outlook and user profiles work, it’s quite easy to understand where the issue is.

What happens when you single/double-click

Outlook’s preview pane is pretty nifty and useful for email. Opening non-native things in it such as .PDF (document) files or .WAV (voice mail) files becomes tedious for the application because it doesn’t know how to natively handle the attachment and relies on a third-party application to actually render the preview which Outlook displays in the reading pane.

Where the issue is

The “behind-the-scenes” process that makes this feature happen is the root cause of why you are receiving the “Can’t Create File:. Right-Click the folder you want to create the file in, and then click properties on the shortcut menu to check your permissions for the folder” message. When a user clicks on any attachment to preview it, Outlook secretly saves a copy of to the user profile’s temporary directory, then loads it in the native application and renders the preview.

Where the issues begin is when the end-user has done this more than 100 times with a file of the exact same name; Microsoft will automatically append a number to the end of file saved into the temporary directory (example: Voice mail to email attachments and scanned documents from a digital sender are usually called the same file name on every email).


Resolution

Outlook 2010


Affected Products

Outlook 2010

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